Powerful Non-Defensive Communication™ (PNDC): Cutting Edge Skills for Project Managers
Presenter: Jesse Combs, Founder/Principal Consultant, Clearstream Consulting, LLC and Partner, Institute of PNDC
For many project managers, being caught between multiple stakeholder groups with different expectations and agendas can lead to significant levels of anxiety and confusion. And when our personal defensive mechanisms are triggered in response, physiological changes in the brain occur which make it more difficult to think clearly and respond appropriately, ultimately rendering us less effective at resolving the issues at hand.
In this talk, Powerful Non-Defensive Communication or “PNDC” will be presented as an alternative method of responding to and navigating situations that have, in the past, consistently triggered our defensive reactions. We’ll first review the current “War Model” of communication, where “to be open is to be vulnerable and to be vulnerable is to be weak,” and corresponding physiology of defensiveness as well as the dynamics of power struggle. Then we’ll discuss a new way of using tools of communication like questions, statements, and predictions to shift away from outdated and obsolete methods of communicating, using real-world project management examples.
Location: Twisted Fork Restaurant