Crunch Time: Communicate Effectively in Times of Stress
When you’re stressed to the max, how effectively do you communicate with your stakeholders and project team members? If you’re anything like most leaders, not always so well. As a project manager, you can use your conversations to build trust and choose words to match the impact you intend, even when you’re stressed. The key is recognizing your stress response, stopping yourself when you find yourself in it, and having the mindset and skillset to communicate in a way that increases your team’s engagement, innovation, and productivity. In this interactive presentation, you will:
• Learn how to use your conversations to keep stress levels down, as well as boost your work satisfaction and productivity
• Understand what happens in the body’s neurochemistry when using statements that increase trust versus statements that decrease trust
• Learn a neuroscience-based conversational model, Conversational Intelligence®, that defines 3 Levels of Conversation, how each Level impacts other people, and when to use each Level to accomplish your goals and build trust
Location: Twisted Fork 1191 Steamboat Pkwy Reno NV, 89521
About Cathy Norris
Cathy Norris is a speaker, coach, and trainer who helps senior level executives and team leaders build trust, break down silos, and boost communication skills with measurable results. Drawing on her 20+ years of working with companies from AT&T to Walmart, Cathy integrates her experiences as a consultant and trainer in high tech, financial services, healthcare, government and construction with leading research on neuroscience and emotional intelligence. She holds an M.A. in Education, completed Ph.D. studies in Instructional Technology from Indiana University, and earned two emotional intelligence certifications.